Microservices Architecture platform design and implementation

ERC is an agile, technology driven company that provides business process outsourcing (BPO) and account recovery services for Fortune 500 companies. ERC procured/built IT applications for various operational efficiencies over a period. Some of these applications and technologies are outdated, difficult to maintain and integrate with other third-party applications to provide potential benefits to the business. ERC team is managing around 22 million interactions annually and would need to provide best in class solutions to its clients. ERC application consists of legacy, modernity and federated micro services for executing everyday operations.

While short-term strategy provided to improve current state of application, worked on the long-term strategy for ERC by migrating to the latest technology stack.

Installing a state-of-the-art Infrastructure and Network Architecture to support future technology.

• Digital Transformation of the ERC Applications
• Building a Service Mesh Architecture
• Containerization of the Core Applications
• Conversion of R3 Application
• Migration of Legacy Applications
• Consolidating the Application Databases/Tables
• Changes to Inhouse Application to use new Database/Tables

Create virtualized environments with built in redundancy to allow no downtime hardware and software maintenance.

This will enable us to build better services and applications in-house with modern and evolving technologies to fully utilize infrastructure capabilities.

This will support all current business functionalities (and more) with an improved performance and better user experience.

Ability to integrate the application with AI technologies to provide voice to text conversion, touch screen experience along with portability to mobiles and tablets

Embed with ML algorithms to improve call scheduling process and perform predictive analysis of debt recoverability.

Build APIs to allow integration to other reporting, visualization tools and dashboards to provide effective and extensive reporting capabilities.

Back Office and Executive Teams would be able to get valuable insights for business strategy and improve productivity.

Expand CI/CD process with maximum automation to support quality and compliance.

Adapting to an agile SDLC and ALM tools to enable integration with open-source solutions and reducing the licensing and subscription costs

Build a Highly Available (HA) and Disaster Recovery (DR) environments to ensure business continuity with active replication.